Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
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What is body butter?
Body butter is a thick, moisturizing skincare product made from unrefined shea butter and natural oils. It deeply hydrates and nourishes the skin.
How to apply body butter?
Apply desired amount of whipped body butter to any part of your body. Massage thoroughly into the skin to lock in moisture. If you're trying a new product, consider doing a patch test first to ensure it suits your skin.
How is body butter different from lotion?
Body butter is thicker and more concentrated than lotion, containing little to no water. It provides long-lasting hydration, whereas lotion is lighter and absorbs more quickly.
What are the benefits of using body butter?
- Intense hydration.
- Softens and smooths skin.
- Helps with dry or cracked skin.
- Protects against environmental damage.
- Can reduce the appearance of scars and stretch marks.
How should I store body butter?
Keep it in a cool, dry place away from direct sunlight. If it melts, you can refrigerate it to restore consistency.
How long does body butter last?
Our body butter has a shelf life of up to 12 months if stored properly.
Refund Policy
All sales are final, and we do not offer returns or exchanges. If you have any concerns about your order, feel free to contact us, and we will be happy to assist you.
Shipping Policy
We process and ship orders within 2-4 business days. Orders are not processed on weekends or holidays. Shipping times vary based on location and chosen shipping method. Once your order has shipped, you will receive a tracking number via email. Please note that we are not responsible for delays caused by carriers, customs, or unforeseen circumstances. If you have any questions about your order, feel free to contact us.
What if I entered the wrong address?
If you entered the wrong shipping address, please contact us immediately at sheas@chenabeautyllc.com. We will do our best to update the address before your order ships.
However, once an order has been processed, we may not be able to make changes. You may be able to contact the carrier to see if they can reroute the package.
If the order is returned to us due to an incorrect address, we will process a refund with a deduction of the shipping fee.
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